Refund policy

Returns and cancellation

Your right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If you ordered several goods delivered separately, it expires 14 days after you receive the last item.

To exercise the right to cancel, you must inform us of your decision by a clear statement (for example a letter sent by post or an email):

BLOVIA LIMITED
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email: contact@kleine-genies.com
Telephone: +33 6 51 62 23 56

You can also cancel online at any time during the cancellation period using our online form: Cancel your contract here. We will confirm receipt of your cancellation by email without delay.

You may use the model cancellation form below, but it is not obligatory. To meet the deadline, it is sufficient to send your communication before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except supplementary costs if you chose a delivery method other than the least expensive standard delivery we offer). We may make a deduction for any loss in value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

We will make the reimbursement without undue delay, and not later than 14 days after we receive the goods back, or 14 days after you provide evidence that you have returned them, whichever is earlier. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result.

Returning the goods

Please send the goods back without undue delay and in any event not later than 14 days from the day you tell us that you are cancelling. You will have to bear the direct cost of returning the goods.

Faulty or incorrect items

If an item is faulty or not as described, your legal rights under the Consumer Rights Act 2015 apply (see our terms of sale). Please email us with your order number and a photo of the problem; we will pay the return costs for faulty items.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract)

To: BLOVIA LIMITED, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, contact@kleine-genies.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):

  • Ordered on (*) / received on (*):
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.